Custom Call Center Software | Customer Service Software Applications

Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you’re for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.

 

Custom Call Center Solutions | Custom Software

Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.

Call Center Software Integration | Call Center Software Solutions

Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can’t be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG’s experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.

ISG custom call center software is designed, built, and supported in America..

The Integrated Solution Group, Inc. – Custom Call Center Solutions for the 21st Century.